Claim Procedures

What to do after an accident?

  1. If you are involved in a traffic incident involving bodily injury or your vehicle is stolen, you should report to the police immediately or if no bodily injury is involved, you should report the case in person at the nearest police station not later than 24 hours after the accident.

  2. Note down the essential information of the third party(ies) involved, such as
    • Vehicle registration number(s) of the vehicle(s) involved;
    • Name(s) and address(es) of the driver(s) and owner involved;
    • Name of insurance company(ies) and their policy number(s) of the vehicle(s) involved;
    • Personal particulars of the injured person(s) involved;
    • Extent of injury of the injured person(s) involved;
    • Policy reporting case number;

  3. To protect your own interest, lodge a complaint to the police within ten days if the incident was caused by the negligence of the third party(ies).

  4. Do not sign any agreement with the third party(ies) because it may absolve them of responsibility and you may sign away your rights for recovery.

  5. Even though you think the incident was possibly caused by your fault, no admission of liability or offer of settlement should be made.

  6. Complete Motor Claim Form and send it together with copies of the following supporting documents to us immediately after the accident.
    • The repair quotation if you are claiming under Comprehensive cover of your policy, i.e. damage to your own vehicle;
      Photos of the damaged vehicle, the original repair invoice and official receipt if you are claiming only the windscreen damage;
    • A full set of Vehicle Registration Document of the insured vehicle;
    • Report chit from the police and any Notice of Intended Prosecution;
    • Police statement and other related documents from related authorities;
    • Breath Screening Test Report;
    • Driver's driving licence and any other identity document, such as ID card or passport;

  7. All documents in relation to the incident must be unanswered and forwarded to your Insurance Company immediately.

    Important Note: In relation to the No Claim Discount (NCD) operation, please refer to the No Claim Discount section of the policy for details.

This is only a summary and does not constitute any part of the contract.

The insurance company also reserves the right of final approval. For the enquiries, please contact us at 2810 7138.